Job Title: Software/Hardware Service Specialist
Reports to: Service Manager/Director of Service
Do you like to solve problems, work with your hands and hate to stay in an office all day? Well, TLG is looking for a dynamic problem solver, like you, to add to our service team to maintain our excellent service reputation. A career opportunity to learn new technology and help support our team’s dominance of the North Alabama market. Be an integral part of one of the most professional and caring service teams in the country.
TLG has earned a reputation since 1967 of taking care of their employees. We offer a comprehensive benefits package that includes but is not limited to: paid vacation and PTO, paid holidays, 401k, health, dental and vision insurance, company paid life insurance and short/long term disability. A family business that is growing and moving into new markets. TLG is highly respected in the industry and in our community. Regarded as one of the best places to work in North Alabama and winner of several small business awards. A great company with great people Doing the Right Thing!
This dynamic person will provide assigned customers with timely efficient maintenance and repair of equipment purchased. Maintain excellent customer relations through customer satisfaction.
Minimum two years’ experience in electronics and repair of business machines
Expertise in the technical operation and maintenance requirements of all equipment sold and services by The Lioce Group.
Ability to schedule and manage priorities
Expertise in electronics and repair technologies using hand tools, working in confined spaces, grasping, lifting up to 100 lbs, kneeling, crouching, feeling and hearing.Maintain a valid driver’s license.
Troubleshoot malfunctions and take necessary actions to repair the equipment.
Maintain sense of urgency in regards to response time and customer relations by communicating the needed maintenance or repair actions to the level that will satisfy the customer.
Develop expertise in all aspects of equipment and software maintenance for the machines serviced.
Provide technical service, preventative maintenance and required service to assigned customers.
Order and maintain a parts inventory to company standards to ensure availability to perform maintenance and repairs.
Attend training schools and share technical knowledge with management and fellow technicians.
Maintain and submit in a timely manner all required reports, invoices and records
Assist the Sales Division when required with technical support and communicate potential customer upgrades if appropriate.
Average 4.5 customer calls per day
Maintain 85% or better efficiency rating
Complete prerequisites for attendance in Canon classroom training within 90 days of start date
Maintain inventory line item variance of -/+ $50