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Careers

Thank you for your interest in becoming a part of The Lioce Group family! Below is a listing of positions we currently have open. We would love for you to be a part of our team.

Job Title: Software/Hardware Service Specialist

Department: Service

Reports to: Service Manager/Director of Service

Do you like to solve problems, work with your hands and hate to stay in an office all day? Well, TLG is looking for a dynamic problem solver, like you, to add to our service team to maintain our excellent service reputation.  A career opportunity to learn new technology and help support our team’s dominance of the North Alabama market.  Be an integral part of one of the most professional and caring service teams in the country.

TLG has earned a reputation since 1967 of taking care of their employees.   We offer a comprehensive benefits package that includes but is not limited to: paid vacation and PTO, paid holidays, 401k, health, dental and vision insurance, company paid life insurance and short/long term disability. A family business that is growing and moving into new markets.  TLG is highly respected in the industry and in our community.  Regarded as one of the best places to work in North Alabama and winner of several small business awards.  A great company with great people Doing the Right Thing!

This dynamic person will provide assigned customers with timely efficient maintenance and repair of equipment purchased.  Maintain excellent customer relations through customer satisfaction.

Requirements:

  • Minimum two years’ experience in electronics and repair of business machines

  • Expertise in the technical operation and maintenance requirements of all equipment sold and services by The Lioce Group.

  • Ability to schedule and manage priorities

  • Expertise in electronics and repair technologies using hand tools, working in confined spaces, grasping, lifting up to 100 lbs, kneeling, crouching, feeling and hearing.Maintain a valid driver’s license.

Essential Functions:

  • Troubleshoot malfunctions and take necessary actions to repair the equipment.

  • Maintain sense of urgency in regards to response time and customer relations by communicating the needed maintenance or repair actions to the level that will satisfy the customer.

  • Develop expertise in all aspects of equipment and software maintenance for the machines serviced.

  • Provide technical service, preventative maintenance and required service to assigned customers.

  • Order and maintain a parts inventory to company standards to ensure availability to perform maintenance and repairs.

  • Attend training schools and share technical knowledge with management and fellow technicians.

  • Maintain and submit in a timely manner all required reports, invoices and records

  • Assist the Sales Division when required with technical support and communicate potential customer upgrades if appropriate.

Expectations:

Average 4.5 customer calls per day

Maintain 85% or better efficiency rating

Complete prerequisites for attendance in Canon classroom training within 90 days of start date

Maintain inventory line item variance of -/+ $50

 

Job Title: Redstone Arsenal Sales

Department: Sales

Reports to: Sales Manager/ President

TLG has earned a reputation since 1967 of taking care of their employees.   We offer a comprehensive benefits package that includes but is not limited to: paid vacation and PTO, paid holidays, 401k, health, dental and vision insurance, company paid life insurance and short/long term disability. A family business that is growing and moving into new markets.  TLG is highly respected in the industry and in our community.  Regarded as one of the best places to work in North Alabama and winner of several small business awards.  A great company with great people Doing the Right Thing!

A)  Government Marketing Representative responsible for sales in to all Federal Government agencies in North Alabama.  TLG has established itself as the clear leader in government sales.  This is the opportunity to learn from the best and establish a unique career in government sales.  There is room for growth in both sales and management at TLG.  Work with a manager that is innovative and knowledgeable of the government market. 

B)  The primary purpose of this position is to cover a geographic area for The Lioce Group and represent Lioce in a professional manner.  This representative will work under a tenured government marketing manager and another knowledgeable government sales person. If done well, the representative will create a plan and itinerary to prospect sales to new and existing customers within the territory mostly Redstone Arsenal.  The representative should build a pipeline of pending business equal to or greater than 4-5 times the expected sales per month.  Once done, the rep is responsible for the successful sales and support of a defined sales volume per month.  Working with your teammate to build knowledge and rapport with all agencies represented at Redstone Arsenal will insure our future growth and success for the sales representative.

C)  The products and services available to the representative for sales include, but is not limited to the following products sold and supported by The Lioce Group.  Certain products are reserved for specialists and they are also listed below.

D)  Initially this position does not supervise anyone.  As success and tenure grows, more accounts and responsibilities will be transferred from the government manager. 

E)  The Account Manager would consistently interact with the initial contact and data acquisition people representing the government entity.  The Account manager would strive to contact the key decision makers within the customers i.e. purchasing manager, IT managers, office managers and any “C” level contacts.  Interaction with the direct users of the technology is also essential during the sales process and ongoing support of the customer.

Internally the representative will work mostly with the Government Marketing Manager and other management dealing with the sales team.  The rep does consistently deal with their admin and service representatives to address customer issues.

F)  The Account Manager must represent a confident social persona.  Knowledge and respect of the Military protocols is essential to building mutual trust and respect with the Redstone customers. This social attitude allows the representative to consistently interact with new prospective customers and internally employees.  The rep should be proficient in current computer and networking technologies.  The rep should be internally driven and outwardly motivated.  The Lioce Group is looking for a representative that can build relationships with our customers through sincere and professional social skills.  The representative should also maintain the knowledge and expertise to provide value to our customers in each and every meeting.

G)  The Lioce Group requires the following pre-requisites:

H)  The toughest part of the job will be maintain over 40% of your time prospecting customers and dealing with long sales cycles related to government funding. 

I)  The Lioce Groups compensation methods allow for the representative to ramp up during training to their set salary plus commission structure.  The structure allows for the representative to make from 8% - 14% of the sales volume.   Past representatives range from $50,000 - $90,000 per year total compensation.

Authorized for sale:       Canon, Toshiba and Lexmark full line

                                        Dahle Shredders and Standard Folders

Requirements:

Education – High school.  College education recommended

Government and/or Military Service is beneficial

Computer literate – intermediate to advanced experience with MS Office, MS Outlook and basic networking theory.

Experience – preferred military service 

Essential Functions:

1.  Prospecting new and current customers for sales opportunities  55%

  • This would only involve direct contact via phone or foot with a prospective customer.  This would also involve the demonstration of product, data acquisition from customers and the closing/installation of product.

2.  Preparation and planning for item 1.  This would involve the building of knowledge and prospect list in order to organize the time prospecting.   This would also involve the preparation of proposals and customer information.    30%

3.  The support and input of the internal Lioce required documents, reports and procedures.   This involves the sales reports, database input, administrative reports and HR documents.    5%

4.  The consistent training of product knowledge and feature application.     5%

5.  The maintenance and support of Lioce customers.  This involves handling and following through on customer requests and complaints.      5%

The Lioce Group relies on our professionalism, caring and commitment to the customer.  We emphasize this in our culture and expect it from every employee.  Fitting into our team is essential to your success. 

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