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Careers

Thank you for your interest in becoming a part of The Lioce Group family! Below is a listing of positions we currently have open. We would love for you to be a part of our team.

Job Title: Software/Hardware Service Specialist

Department: Service

Reports to: Service Manager/Director of Service

Do you like to solve problems, work with your hands and hate to stay in an office all day? Well, TLG is looking for a dynamic problem solver, like you, to add to our service team to maintain our excellent service reputation.  A career opportunity to learn new technology and help support our team’s dominance of the North Alabama market.  Be an integral part of one of the most professional and caring service teams in the country.

TLG has earned a reputation since 1967 of taking care of their employees.   We offer a comprehensive benefits package that includes but is not limited to: paid vacation and PTO, paid holidays, 401k, health, dental and vision insurance, company paid life insurance and short/long term disability. A family business that is growing and moving into new markets.  TLG is highly respected in the industry and in our community.  Regarded as one of the best places to work in North Alabama and winner of several small business awards.  A great company with great people Doing the Right Thing!

This dynamic person will provide assigned customers with timely efficient maintenance and repair of equipment purchased.  Maintain excellent customer relations through customer satisfaction.

Requirements:

  • Minimum two years’ experience in electronics and repair of business machines

  • Expertise in the technical operation and maintenance requirements of all equipment sold and services by The Lioce Group.

  • Ability to schedule and manage priorities

  • Expertise in electronics and repair technologies using hand tools, working in confined spaces, grasping, lifting up to 100 lbs, kneeling, crouching, feeling and hearing.Maintain a valid driver’s license.

Essential Functions:

  • Troubleshoot malfunctions and take necessary actions to repair the equipment.

  • Maintain sense of urgency in regards to response time and customer relations by communicating the needed maintenance or repair actions to the level that will satisfy the customer.

  • Develop expertise in all aspects of equipment and software maintenance for the machines serviced.

  • Provide technical service, preventative maintenance and required service to assigned customers.

  • Order and maintain a parts inventory to company standards to ensure availability to perform maintenance and repairs.

  • Attend training schools and share technical knowledge with management and fellow technicians.

  • Maintain and submit in a timely manner all required reports, invoices and records

  • Assist the Sales Division when required with technical support and communicate potential customer upgrades if appropriate.

Expectations:

Average 4.5 customer calls per day

Maintain 85% or better efficiency rating

Complete prerequisites for attendance in Canon classroom training within 90 days of start date

Maintain inventory line item variance of -/+ $50


Job Title: Equipment Delivery and Install Technician

Department: Admin

Reports to: Vice President

Do you like to work with your hands and hate to stay in an office all day? Well, TLG is looking for a dynamic hands on worker, like you, to add to our team to maintain our excellent reputation. 

TLG has earned a reputation since 1967 of taking care of their employees.   We offer a comprehensive benefits package that includes but is not limited to: paid vacation and PTO, paid holidays, 401k, health, dental and vision insurance, company paid life insurance and short/long term disability. A family business that is growing and moving into new markets.  TLG is highly respected in the industry and in our community.  Regarded as one of the best places to work in North Alabama and winner of several small business awards.  A great company with great people Doing the Right Thing!

This dynamic person will provide assigned customers with timely efficient and safe delivery of new equipment while maintaining a positive, friendly and patient attitude to ensure excellent customer service.

Requirements:

  • Must possess current valid driver’s license

  • High school diploma or GED

  • Computer and Networking Knowledge

  • Ability to manage time and stay on task while following a delivery schedule

  • Ability to stand long period of time, drive distances up to 2+ hours away, operate an automated stair climber (with assistance), work in confined spaces, grasping, lifting up to 50+ lbs, kneeling, crouching, feeling and hearing.

  • Ability to push and slightly lift heavy equipment

Essential Functions:

  • Drive box truck or van to customer destination to deliver equipment or supplies

  • Install equipment and network (Direct, Via Server, or Via USB), download drivers, and other technical set up and troubleshooting

  • Inspect truck for issues/problems before and after trips and report issues to service management

  • Fill out and double check all delivery and return paperwork, turn in each day

  • Assist with supply deliveries, pulling of supply orders, UPS shipments and other warehouse duties as assigned by management

  • Communicate effectively with all parties involved to ensure safe, timely and correct deliveries

  • Provide basic equipment and installation training to end users at customer site

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