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Customer Service Is The Primary Goal
The Lioce Group has invested time and money into training and automation to achieve one goal; Each and every employee is focused on providing the highest level of customer service. As a customer we challenge you to hold us to our word. Please contact the president of the company anytime you are dissatisfied with any employee contact.
Pricing Guarantee
The Lioce Group has gone to great lengths to automate our dealership in order to improve customer service and keep down our costs. Because of this, we guarantee our customers the lowest price on equipment and service provided the customer provides proof of comparable equipment, terms and conditions.
90 Minute Response Time Guarantee:
The Lioce Group guarantees that, for qualified customers, we will either be on-site or begin service on your equipment within 90 minutes of receiving notification or you will receive 1% off your current month service bill on that machine for every minute we are late. This guarantee is limited to 100% credit of the current month’s bill on the machine in question.
30 Day Money Back Guarantee:
The Lioce Group guarantees all qualified customers the opportunity to reverse their purchase of a particular product within 30 days in order to correct any deficiency in the product or service performed by The Lioce Group. This money back guarantee is provided with the stipulation that the president of the company is given a reasonable chance to meet with the customer and correct the situation.
Back Up Services
At anytime your equipment is not performing and you need service, The Lioce Group approves the use of our equipment or “print for pay” service to obtain the needed service. Provide the bill for these services and The Lioce Group will credit on your account. For specialty services other than black and white copying, printing and scanning, The Lioce Group approval is required.
Replacement Guarantee
The customer makes the call! If your Canon equipment is not performing up to your satisfaction and you have given The Lioce Group a reasonable opportunity to correct the situation, The Lioce Group shall replace your Canon equipment with a unit or comparable features and capabilities at no additional charge.
On-line Services
The Lioce Group provides on-line meter collections and service monitoring for all of our new models. We also provide free web-ex support for your printer drivers. As an added bonus, if you have maintenance with The Lioce Group, we will provide this on-line service for all of your printers whether they are supplied by TLG or another vendor.
Qualified customers are those having maintenance agreements and are currently up to date on their accounts with The Lioce Group. Qualified customers do not include customers under existing contracts through other vendors or channels such as State Contract or National Accounts. Zone I (1-25 miles) Madison County, Zone II (25-50 miles) Morgan County, Zone III (50+ miles) Limestone, Marshall, Cullman, Dekalb, Jackson, Lawrence, Lauderdale, Colbert counties. |
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