Customer Reviews Huntsville, AL & Birmingham, AL
19:11 21 Aug 23
The customer service that The Lioce Group provides is UNMATCHED! Amy and Dawn were our sales reps and provided excellent info and product details! They are always just a phone call away for any questions no matter how big or small and if we run out of ink or paper they will deliver asap! The techs that have came to assist have been very patient and so helpful as well!
15:33 01 Aug 23
Great group to work with. I would highly recommend The Lioce Group!
02:28 30 Jul 23
Great professional copier service and replacement toner delivery and front door pickup. Professional and nice office staff.
12:12 11 Feb 23
I have worked with Jay for the past 2 years, every time I email about my issue he is quick to respond and resolves within minutes ! Best customer service support I have worked with in years ! I am the operations manager for a trucking company and this means so much in this day and time ! Keep up the fantastic work and Jay is a great asset to your company!Renae RobertsRogers Trqnsport Inc
Abby Lee Casey
15:58 27 Jan 23
We have been partners with The Lioce Group for a while. Amy Echols, our new rep, helped us to get the correct upgrade we needed and did a ton of research on the backend to ensure our decisions made sense with our usage! She was fantastic and has been such a fabulous resource for us! I highly recommend this company and this rep!
15:39 04 Jan 23
Outstanding customer service! Truly a company that values the partnerships and relationships that they create with their clients. Hexagon (Intergraph) has done business with them for years and we've never been disappointed! Great products - Adam and Bill have always brought great ideas to the table and their solutions are spot-on. I highly recommend them.
23:55 14 Nov 22
Grant Mosier @ TLG listened, understood our needs, and took good care to get us what we needed. No over sale. Everyone (shout out to Grant Wolfe, Vince Caltagirone, & Alex Cantrell) involved in the sales, installation, & set-up process was great. I highly recommend Grant & TLG. We look forward to a long relationship.
16:12 19 Oct 22
Great place to work. Family oriented. Everyone is super friendly. All the field techs a very helpful and knowledgeable. I would definitely suggest TLG to anyone looking for a great place to work.
Amanda Odom Harrell
16:17 17 Oct 22
We are very happy that we transitioned to using DocuWare as our document management system and that we chose TLG to service it. Great software and a great team to work with. Jay and Jacob have consistently gone above and beyond.TLG did such a great job with the software that we also decided to have them service our printing/scanning hardware as well. Highly recommend.
15:41 27 Sep 22
We recommend this company for printer and copier needs!
20:40 29 Jul 22
Experienced staff that knows how to deliver high quality solutions, at a fair price, backed by incredible support!
20:09 12 Jul 22
TLG and the entire support staff are awesome. They always answer and provide quick, knowledgeable and same day service. Adam Hiatt is a great contact and salesperson. He does not oversell or give you anything that you don't need. Nice job.
15:26 05 Apr 22
Our small, but growing, company has a 7 year relationship with The Lioce Group. We could not be more pleased with the sales and service team at TLC. We have recently upgraded our printers and added a postage machine to reduce our shipping costs. The addition of the postage machine was a need that they helped us uncover and then brought us cost effective solutions. We would give them 6 stars if we could!
17:32 10 Sep 21
Customer service is top rated.
13:12 24 Aug 21
TLG - their staff is awesome. Very friendly and always available to help us with our equipment.
16:51 29 Jul 21
Prompt response to needs. Quick installation. Wonderful instruction and answers to questions on new machine!
17:07 15 Jun 21
Excellent Company to do business with!
19:04 04 Aug 20
Lioce has always been a rapid response team when it come to my printer repairs and supply orders! Thanks Lioce!!
18:07 15 Jul 20
Responsive and courteous. Knowledgeable about printing technology. Best business around for all of your printing needs.
22:27 08 Feb 20
The staff at TLG are amazing! Always ready to help and they get a knowledgeable technician out to our office quicky whenever we make a service call. I hope to add more of their services to our contract the next time we are up for renewal. 🙂 Thank you Lioce!
16:36 15 Jan 20
Whitesburg Christian Academy is blessed to have Lioce supporting all of our copier needs. They are kind and courteous in all their dealing with us, which are prompt and thorough. We have never been disappointed in our service.
15:54 25 Nov 19
Always friendly to deal with and they have the correct ink for my plotter in stock. I highly recommend The Lioce Group!
17:54 21 Nov 19
TLG is the best around. We switched over to them from Berney about a year ago and there is no comparison. Not only are they seamless and extremely fast in their support of their products, they also go above and beyond to be proactive in finding additional ways to help automate processes and workflows with their vast portfolio of software solutions. Customer service and dedication to their clients is top notch.
22:05 18 Nov 19
Lioce is local company that provides great products and great service!
15:33 11 Oct 19
Lioce has consistently answered the call and taken care of my printers when I've needed them. I won't call anyone else. Thanks LIOCE!!
12:49 04 Oct 19
TLG has been servicing our business computers for the last two years. They have been responsive, professional, and courteous and just an all around great customer service organization to work with. Their excellent performance helps our business run smoothly.
15:54 01 Oct 19
We use the Lioce Group at Breland Homes and we love not only their service but their ability to find exactly what we need for a great price!
20:00 19 Sep 19
The Lioce Group has exceptional customer service!! They are always quick to respond whether it be ordering toner or showing up for a maintenance call. We look forward to years of business with them.
17:49 09 Sep 19
The level of support and professionalism from this team is beyond compare. Jason and Dawn are just two that have gone above and beyond in keeping us running. After 38 years, working in both for profit and not-for-profit environments they provide the highest level of service I have experienced.
19:43 23 Aug 19
The Lioce Group has been servicing our business for several years. We recently had the pleasure of working with Patrick our new Account Executive. He came in, did a survey of our current machine and was able to reduce our cost with a NEW CANON!!! Great team of guys came in, removed the old one and replaced it promptly with no interruption to our busy day! I recommend this company - great equipment - BETTER PEOPLE!
21:41 19 Aug 19
The Lioce Group has been a staple in Huntsville since I moved here in 1985. The company has grown and diversified along with the city of Huntsville, but I am willing to bet that their longevity is attributed to the family's commitment to each customer.
19:45 19 Aug 19
What a great team! We couldn't be happier with the level of professionalism and service we receive from The Lioce Group. We highly recommend them!
21:23 06 Aug 19
Great products and excellent service!
13:31 19 Jul 19
I have worked with TLG for years, and they are the best!! They have always been very prompt and professional yet kind and so caring! Even when the business I worked for was over an hour away, they were always there to help me either the same day or very early the next morning. I have a very stressful job, so having the peace of mind I have using TLG and knowing I don't have to worry about any of our machines makes my job so much easier. With their customer service and technicians, they have proven I don't have to be concerned with a broken machine. You can't go wrong by choosing TLG! Use TLG, and you will be so glad you did!
16:50 17 Jul 19
We purchased a Canon copier and TX-3000 from Brooke over 1.5 years ago, we had some issues in the beginning with our TX-3000. Brooke stayed with us the whole time making sure that we received the best possible customer service during our down time. Even though we had some issues Brooke was always here to help make things work right. She didn't just sell us something and leave she continues to give us support. She is the BEST!!
15:07 27 Jun 19
Best in the business!! Outstanding work ethic!
20:01 11 Jun 19
We enjoy working with TLG. Dawn has been a great help with Fiery and Damon is very thorough and knowledgeable on our machines.
15:52 30 May 19
I work for a local non profit and even though we are a smaller account we always receive amazing service in a timely manner. Katie is awesome to even talk me through a question over the phone.
16:43 21 May 19
Great experience working with our team @ TLG....always happy to help and quick to respond
20:10 16 May 19
Katie and Patrick have been so awesome to work with! I was introduced to Katie at Turner Beverage about two years ago. We were not looking at the time but she provided us with service which evolved to our first printer purchase with them. They worked with us to implement the printer with our shelf tags - their attention to detail make them one of the best vendors we've every worked with. Patrick has taken care of us on our scanner purchase and thru the install. We will work with The Lioce Group on our future needs!
16:31 09 May 19
The Lioce Group services our out of state equipment in the Huntsville area and does an excellent job. We can't say enough about how well the partnership between our organization and Lioce Group has benefited the client. Kudo's on a job well done.
20:18 25 Apr 19
The Lioce Group has been such a joy to work with and has made our lives so much easier when dealing with our copier needs. Stacey Ridenour has been such a blessing when issues come up and has gone the extra mile to keep us/the customer happy. I would highly recommend this company because they get the job done and demonstrate a high level of professionalism.
16:23 23 Apr 19
My organization uses The Lioce Group for all of our print service needs, There is not been a more professional, knowledgeable, flexible, and customer focused team I have ever seen regardless of industry or business. These guys make business easy for the customer, they make doing business enjoyable, and they have impressive solutions available. Alex C. & John P. especially deserve the highest of grades for their support.
14:58 11 Apr 19
We have been associated with the Lioce Group for many years and they have given us the great service. The one thing that really sets them apart from other copier companies is their service department. They are local and very responsive. The technicians are well trained and very responsive to our needs. This is the main reason we have remained with them. Their sales team is very good and are always trying to understand our operation and keep with our changing needs as well as the advancements made in the technology. All this is at a fair price. To sum it up good equipment and local responsive service.
14:27 04 Apr 19
Fast, accurate and friendly service
20:39 02 Apr 19
They are a great company to work with.
14:11 02 Apr 19
Valley Pools has been working with TLC for several years and have had great service. If the equipment needs to be serviced they are a click away and usually there the same day. I would recommend TLC for all your office equipment.
12:08 21 Mar 19
The company I work for has been with TLG for 3 years now. Very professional staff. The are very quick to respond and always a pleasure to work with!
15:07 20 Mar 19
Brooke Rollins is our rep and she is awesome!!! She is very helpful and is ALWAYS available!
17:13 18 Mar 19
Over the last 5 years the Lioce Group has worked with us to place office equipment in US Government Facilities. They understand the issues related to the Federal Government and always assist us to make the process a workable experience, both for us, and the client.
11:35 12 Mar 19
Great staff to work with! Very supportive and straightforward with advice and information.
15:56 08 Mar 19
I have been utilizing The Lioce Group to lease, purchase, and provide maintenance services on my companies copiers, printers, scanners and plotters for over ten (10) years. I competed them out in the beginning and they were not only the lowest priced, but they had more service people with the most experience than an other dealer in town. They offer a 90 minute response guarantee. One of the advantages of working with the Lioce Group is they are a small company and their Accounting Department is much easier to work with than the Manufacturer Financial Institutions. They have also continued to save my company money year-over-year. I trust them totally to make recommendations for our company as to the size and speed required for the copiers. They have proved they have our companies best interest in mind. I also use them for all my off-site offices. If you are not using the Lioce Group in the North Alabama area, you are paying too much.
20:14 04 Mar 19
The Lioce Group takes care of all of the copier and printer needs for our company. They are always quick to respond and fix any copier issues. They even provide our toner for desktop printers and usually have the toners delivered the next day, if not the same day. I have never had a bad experience with any of the employees, they are always very knowledgeable and friendly!
13:31 01 Mar 19
Prompt, excellent service. Very knowledgeable and friendly staff. TLG has been extremely helpful and flexible in working with us to streamline our printing, scanning and faxing needs.
14:53 28 Feb 19
The whole team - sales, service, supplies - all work together great to get you exactly what you need in a timely manner. We leased our first copier and entered our first support agreement with them 3 years ago. Recently, when it came time to upgrade the copier, I never even considered shopping around because we have never had another equipment group so responsive and attentive to our business needs. They came in and gave us a few recommendations, we picked the one we liked best, and they had it delivered and set up in no time. I highly recommend The Lioce Group for all your copier/printer needs. I also plan to branch out and use some of their other services in the future.Cheryl WestlakeCottage Senior Living, Inc.
04:17 28 Feb 19
The folks at Lioce are the best. They are very personable and really care about their customers. They are always there when we need them. You won't meet a nicer guy than Adam in sales. He has always taken great care of us. I also give the highest marks to the service team who always get us running again. These folks are true professionals.
23:43 27 Feb 19
Great company! Honest, trustworthy partners!
20:17 27 Feb 19
The Lioce group has been the best company to work with for copiers. 8 years ago, i found them WONDERFUL to work with at Central Presbyterian Church. When Senior Helpers was in the market, i suggested them. Senior Helpers has been using their services now for years and we couldn't be happier with them! Although it is RARE that we have a copier that is down, they get us back up and copying QUICKLY! Also we are very pleased with our account representative Patrick! Thank you for all that you do to help make offices run smoothly!
19:43 27 Feb 19
Our company, Stratolaunch Systems in Huntsville, AL has been doing business with the Lioce Group for the past 8 years, and our experience has been nothing short of exceptional. We are a fast-paced and evolving organization, and as such we have found ourselves in several critical situations in which we needed our printing services repaired or modified. Our representative, John Petitt, was always prompt in his assistance and ensured we had our problems resolved in an efficient and effective manner. The services provided by Lioce were broad and extensive, ranging from the installation of printing software to the troubleshooting of malfunctioning equipment, and we have always been helped to our upmost satisfaction. We thoroughly recommend the Lioce Group’s services to anyone in need of exceptional service and high-quality products.
16:57 27 Feb 19
The Lioce Group has provided our business with excellent service.
14:18 27 Feb 19
Great company to do business with. Staff is very knowledgeable and helpfull on the projects I have worked the on and look forward to working with them in the future.
Patricia R Bahr
23:39 26 Feb 19
The Lioce Group (TLG) is a reliable and dependable supplier. We have never regretted selecting them when we made the decision to upgrade our printer/copier/scanning solution and they proposed affordable, multi use machines that are reliable. We are in a timeline driven business, with hard deadlines to meet our customer needs. Lioce is a supplier that will help you look good to your customers. I would not hesitate to recommend them.
21:12 26 Feb 19
I've used Lioce Group for my organization's printer/copier needs for over ten years. They are simply the best in business. Great pricing upfront and the support and training you need throughout the life of the product. They stand behind what they sell with great customer service and outstanding technical support.
19:53 26 Feb 19
Brockwell Technologies, Inc. has been doing business with The Lioce Group for about 10 years. They are very responsive and easy to work with. TLG keeps up with the latest technology in order to take care of the changing needs of the Huntsville area. They are a one stop shop for all our document needs!
Lisa Garland Segroves
19:17 26 Feb 19
Katie, Patrick, Sonja and Bill have been so awesome to work with! We met the team at Lioce several years ago when we were shopping for a new copier; even though we didn't purchase from them at that time, the stayed in touch and kept us informed on not only copiers but other products as well,. They worked with us to implement Bamboo HR software - what a lifesaver it's been! Countless hours were spent helping us set up the account - their responsiveness and attention to detail make them one of the best vendors we've every worked with. We now own two copiers purchased through The Lioce Group and will stay with them for all of our future needs!
18:23 26 Feb 19
The service we've received from The Lioce Group has been outstanding. Everyone on their team goes above and beyond to bring the best service possible to their clients. From sales to support, they KNOW customer service.
18:16 26 Feb 19
Great customer service!
18:03 26 Feb 19
Excellent customer service
17:53 26 Feb 19
excellent service highly recommend
17:36 26 Feb 19
This company is awesome. We decided to do business with them the first of the year and I have not regretted once. We have two pieces of equipment and love them. The service is wonderful because the people are very caring and supportive.
17:32 26 Feb 19
We absolutely love The Lioce Group. They are always fast, friendly, and supportive. We especially love our rep. Katie Baker. She takes time to get to know us and relationship build. After working in customer service for many years, I know a great company! Thank you TLG!
17:04 26 Feb 19
TLG provides excellent service. Their staff is professional and prompt when a service call is placed. It is a pleasure to do business with a company that cares about their clients! I highly recommend TLG. They are truly a five star organization!
17:04 26 Feb 19
The Lioce Group is knowledgeable, helpful and professional. They respond quickly to questions and issues. They made our transition to new machines easy and pain free.
16:59 26 Feb 19
I've used TLG for my business copier and printing needs for years. The sales staff, Adam and Bill have always been more than helpful in helping find the right solution while aligning with my budget. They've also helped me with sales and service for all my US locations. The service staff is also to be noted for their quick friendly repairs and for the assistance answering user questions. Thank you guys!
Jared and Haley Coffell
16:58 26 Feb 19
TLG has been one of the best solution providers for the business I work for. I believe a company should be able to offer the best price upfront with little to no haggling. We started using TLG with 2 MFPs at 1 facility, over the next few years TLG came to the table, time and time again, beating the other local competition on lease and maintenance prices. It was only a matter of time before all other competition was out of all our buildings. TLG didn't stop there and continues still today, consistently taking care of problems as they arise, quickly and efficiently. All of TLG's employees are friendly and professional, I can pick up a phone and talk to a live person at any moment. I recommend them to everyone.
Games By Gamers
16:33 26 Feb 19
TLG handles all of our printer needs. They care about their customers and it shows by the great service TLG provides!!!!!!!!!
16:31 26 Feb 19
The Lioce Group always delivers the best customer service in the business.
16:21 26 Feb 19
TLG is very knowledgeable on their equipment and respond in a very timely matter on any issue that may arise.