Customer Stories | Backup and Overrun Support
Sometimes a customer gets unexpected demands that cannot be accomplished with the current equipment in-house. TLG maintains a complete line of backup and overrun equipment on-line real time. Our trained staff of 54 people rally when needed to support these odd and emergency requirements. This requirement was 250 specially bound books within 24 hours. Our team worked in-house and with our printing customers to meet the deadline.
“I just wanted to say “Thank you” for saving the day. XXXXXXX leadership was over the moon at the final product delivered, especially given the short time fuse. I know you have other customers and other pressing matters, but the responsiveness and support given to us today was truly and deeply appreciated.”
From delivering toner late at night and on weekends to preparing loaner equipment on a moment’s notice, TLG employees make sure our customers meet their customer’s needs.