Net Promoter Score
The Lioce Group consistently monitors how we are taking care of our customers. We invest in our people to make sure they have the tools to help the customer. Our systems monitor the quality of the organization and alert us when something might be going wrong. One method is surveying our customers after service calls. TLG gets hundreds of surveys from which we apply the standard Net Promoter Score guidelines to come up with our 93.06% NPS.